Terms of Service

1. The service

Servika is a marketplace that connects customers who need home and business services with independent artisans who provide them. Servika is not the employer of artisans and is not a party to the service contract formed between a customer and an artisan — we provide the platform, verification, payment protection and support around it.

2. Accounts

You must be at least 18 and provide accurate information. You are responsible for activity on your account. Artisans must complete identity verification before receiving jobs.

3. Bookings and payments

Prices are either quoted after an in-person inspection or offered by artisans based on the photos/video a customer provides. Payments are processed by our licensed payment partner and held securely; an artisan is paid after the customer confirms the work is complete (or after the automatic confirmation window). Where a dispute is resolved in the customer's favour, the held payment is refunded.

During the launch period Servika charges 0% commission; any future commission will be clearly communicated to artisans in advance.

4. Conduct

Keep payments and coordination on Servika — that is what makes escrow protection, reviews and dispute support possible.

No fraudulent bookings, fake reviews, harassment, or unlawful use of the platform. We may suspend accounts that break these rules.

5. Liability

Artisans are independent professionals responsible for the quality and safety of their work. Servika's role is the platform; our liability is limited to the maximum extent permitted by law. We actively support dispute resolution between parties.

6. Changes and contact

We may update these terms as the service evolves and will post changes here. Questions: support@servika.com.ng.